Thank you for browsing our Royal Family products. If you want to know more detailed logistics content, you can directly contact our email firstname.lastname@example.org, A tracking number will be updated as soon as it's available.
How can I get a sample and how long will it take?
You can contact us through our phone, email, or whatsapp account, or you can make purchases on our online store. The shipping time for samples is usually 7-10 days.
Our goal is to ensure that the items are delivered to our customers as quickly as possible.
Shipping Methods & Shipping Time
After shipping, you will receive a shipping email with the tracking number. Our company's salesman will contact you in advance, and will communicate with you the logistics method and transportation time, and will communicate with you the specific logistics details.
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|Lead time (days)
|| To be negotiated
Shipping & Freight for less than container orders:
All payments for freight charges must be paid in advance prior to shipping of the order. Freight Charges are non-refundable. Freight rates are calculated from the wholesale price prior to discount and vary depending on your location. For orders under $1000, freight will be a flat rate percentage based off of a $1000 order.
Our product is boxed, but should only be shipped with specialist furniture carriers. We accept no liability of any kind for product shipped with common carriers. We do not palletize under any circumstances.
The transported goods are usually transported from the port of Shenzhen, China or Guangzhou, China. The specific mode of transport can be negotiated with Royal Family
If you are missing any items, please do not signify that you have received all items listed, as you will lose any and all rights to replacement, credit, or refund. If you receive missing or items damaged in trucking, it is the customer's responsibility to notify the delivery carrier immediately and file a claim. If you need assistance in filing a claim, please contact a customer service representative. All freight invoices are deemed separate from product invoices, therefore, all product invoices are expected due upon delivery, regardless of any pending freight claim. Freight charges are not refundable.
All returns must obtain a “Return Authorization” prior to the return of merchandise. Failure to obtain authorization may result in the refusal of the return. You may obtain a “RA” by contacting a customer service representative. The Royal Family may elect to authorize repair or make other arrangements in lieu of return.
Because we own our own factory, we are able to offer a special price for direct containers.
The majority of our furniture is made from green and environmentally friendly materials with solid plywood veneer used for larger surfaces to avoid splitting. Because the furniture is made from solid wood some movement is to be expected. Slight color variations may be visible between batches due to the hand-painted element in our process. There may also be slight size variations from time to time due to the handmade techniques and this is unavoidable.
Our furniture is decorative furniture not intended for commercial or heavy use. Stands and or plant stands are in no way intended for step ladders. There are also some 2-piece units where we include brackets for the top to be attached to the bottom, these must be used to ensure full safety and function of the furniture. Many of our dining and accent chairs are not intended for frequent or daily use and are not recommended for adults over 150 lbs. If you have any questions about which products are included in this category, please contact your customer service representative.
Prices are subject to change without notice. All 1st-time customers require a 25% non-refundable deposit on small orders.
A surcharge may be added to new and existing orders to cover significant increases in international freight costs.
If you have any further questions, please contact: email@example.com